Copyright 2017. DTC Family Health and Walk-In. All rights reserved.

Frequently Asked Questions

DTC Family Health & Walk-In

Are we currently taking new patients?

Yes, our practice is currently taking new patients. 

What is a Physician Assistant?

‚ÄčA Physician Assistant is a medical provider who, after at least 6 years of education after high school practices under the supervision of a physician.  A PA conducts physical exams, diagnoses and treats illnesses, orders and interprets tests, prescribes medications, counsels on preventative health care and may assist in surgery.


What is Walk-In care?

Any non-scheduled visit during normal business hours is considered Walk-in Care.  In order to offer the best possible service to our patients, we have combined a full service family practice with walk-in care.  This means that we operate during regular working hours by seeing patients with appointments and we have a separate provider available for walk-in care.  Since it is more expensive to have an extra provider available during regular business hours for walk-ins, we do add an extra charge ($35.00) for this service.  Your health plan may handle walk-in claims differently than regular office visits, so be sure to consult your benefits booklet or health insurance plan information.  Most health plans cover the walk-in fee.


Is Walk-In Care the same as urgent care or emergency room care?

Walk-in care is not the same as a hospital's emergency room or an urgent care center.  A hospital's emergency room services are appropriate for life threatening emergencies and major traumas.  Urgent care services are appropriate for non-life threatening conditions after normal business hours and for more serious medical illnesses that require ongoing monitoring or advanced services.  Walk-in care is best for services that do not require the special knowledge your regular provider has acquired about you during previous visits.  Depending on your health insurance coverage, you will typically find that urgent care and emergency room services are much more costly than the same services received through our office.


What are same day appointments?

Same day appointments can be made by calling the office at 9 AM and asking for an appointment with the provider of your choice.  Same day appointments are best for services that require the knowledge your regular provider has acquired about you from previous visits or for visits that require a specific time during the day.  Please keep in mind that all providers do not work every day of the week and same day appointments fill up very quickly.


What are regular appointments?

Regular appointments can be made up to 3 months in advance.  If your future appointment is more than 3 months in advance we will send you a reminder message 3 weeks before the visit is due.  Regular appointments with your usual health care provider are especially valuable for ongoing care of chronic diseases such as high blood pressure and diabetes.  They are also best for preventative care such as your annual wellness exam.


What is the portal and how are my results communicated to me?

The portal is a secure, online messaging system in which patients can contact their provider, see summaries of their visits, track their lab results and request appointments.  When you receive a secure message from your provider, you will receive an email letting you know you have a message.  The portal is not to be used for emergent issues.  If you need immediate assistance call our front desk at 303-771-3939.  If you are having a medical emergency, call 911.


What if I don't want to use the portal?

If you do not want to use the portal, please let the front desk know and they will change your contact preferences in your chart.


What can I discuss at my wellness exam or physical?

A wellness exam is reserved for preventative issues.  While we can do simple things like refill a chronic medication, but if we need to address other issues it is best to make another appointment.  Most insurance companies will charge a copay if we address other issues and may not cover diagnostic testing like some blood work.


How long should I fast for my fasting blood work?

We request you fast for at least 10 hours before your blood is drawn.  If you have a morning appointment, we recommend you eat dinner the night before but nothing after that.  If you have an afternoon appointment, you are not required to fast.  We will give you a lab order that you can take with you to get your blood drawn on a different morning.


What does fasting mean?

Fasting means that you do not have anything to eat for at least 10 hours before your blood draw.  We do ask that you drink water and come well-hydrated to your appointment.  This will cause an easier blood draw and more accurate results.


Why do I need to leave a urine sample at a physical and what are you testing for?

The urine sample you leave at your physical will help us identify any problems you might have with your kidneys or if you have an undetected infection.


At what age can my child be seen in your office?

Any patient over the age of 2 can be seen at our office.


How often do you have appointments on Saturdays?

In addition to walk-in care every Saturday, we generally have appointments 2 Saturdays per month.  Please call the front desk for Saturday appointment availability.


What insurance do you take?

We take all major medical insurance except for Medicaid, Tricare for Life and some Aetna policies. Please contact your insurance company to assure that we are on your plan.  We will bill your insurance but any unpaid balance by your insurance company is your responsibility.


How soon can I expect to get a response to a phone call or portal message?

During office hours, it is our goal to get back to you as soon as possible.  We aim to return phone calls within three hours that a message is left.  Please be aware that if you have an urgent matter do not use the portal as these messages are sometimes not responded to until the next business day. If you leave a voice mail after 3:30 pm, it may not be returned until the following business day. If you have a life threatening emergency, call 911.  If you have an urgent matter or clinical question when the office is not open, you can contact our on-call provider by calling 303-771-3939. The on-call provider will respond to your call immediately or within an hour of your message.  If you send a portal message outside of normal business hours, it may not be responded to until the next business day.